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Privacy Policy

This Privacy Policy is designed to assist you in understanding how we, the Transonic® family of companies, collect, use and safeguard the personal information you provide us and to assist you in making informed decisions when using our site and our products and services. By using or accessing this website, you acknowledge and assent to the Privacy Policy set forth below. If you do not agree to this policy, please do not use this website.

Regarding EU General Data Protection Regulation (GDPR) law, Transonic is making every effort to ensure compliance, both for our future customers who are just learning about flow measurement as well as for our active customers. Transonic is not a Data Controller nor a Data Processor pursuant to the definitions of the GDPR as Transonic does not process, disclose, or in any manner control the data collected and stored by our devices once they are in our customer’s hands. Processing of the data collected during use of any Transonic Products (e.g., storing or exporting patient measurement data) will depend on the internal procedures and requirements of the customer’s institution. Every device sold by Transonic is able to be used without any identifying patient data entry and thus can easily be made to comply with EU standards by simply not entering patient information and logging in patient data into the patient’s personal chart. Pseudonymizing patient sensitive data with Transonic devices is also possible through use of Patient ID rather than Patient Name. If you have any questions on use of your device and the GDPR requirements, please contact Transonic at DataPrivacy@transonic.com

Changes to this Privacy Policy

We may update this Privacy Policy from time to time by posting a new version online. You should check this page periodically to review any changes.

Collection of Personal Information

If you browse the Transonic website, you may generally do so anonymously, without providing any personal information. However, there are cases in which we may ask you for personal data such as when downloading informational brochures or inquiring about our products. This may include contact information, such as your name, e-mail address, company name, address, phone number, location data, information about your activities on our website, data about your surfing behavior across different websites, IP address, internet browser and device types, and other data that you actively provide, for example your reference number and information about invoices and device data for repair messages.

If you choose not to provide the information we request, you can still visit most of the Transonic website, but you may be unable to access certain options, offers, and services. In addition to providing the foregoing information, we may retain the content of your email messages together with your email address and our responses if you choose to correspond further with us through email. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.

Why We Need Data

Transonic will process your personal data for the following purposes if you have registered for it:

  • Sending our newsletter and / or advertising brochure
  • To inform you about changes to our services and products
  • To call or e-mail you if necessary to carry out our services
  • To deliver goods and services to you
  • To offer you the possibility to report faults and / or to be informed about faults
  • We analyze your behavior on the website in order to improve our website and to adapt our range of products and services to your preferences

How Long We Store Data

Transonic Europe BV will not store your personal data longer than is strictly necessary to realize the purposes for which your data is collected. Our retention period(s) depend on the services you have purchased from us and the related legal provisions. If you have any questions about this, you can mail to DataPrivacy@transonic.com.

Information About Children

Our Website is not intended for or targeted at children under 13, and we do not knowingly or intentionally collect information about children under 13. If you believe that we have collected information about a child under 13, please contact us at DataPrivacy@transonic.com, so that we may delete the information.

Website Use Information

We use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web server. Cookies are not used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a Web server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page.

On your first visit to our website we have already informed you about these cookies and asked permission for their placement.

You can opt out of cookies by setting your internet browser so that it does not store cookies anymore. In addition, you can also delete all information previously saved via the settings of your browser.

We use Google Analytics to generate general statistics and to see how our website is used by the public.

In addition, we use the following two share plugin cookies.

  1. Facebook impressions
  2. Facebook connect

Use of Personal Information

We may use your Personal Information to: (a) improve your browsing experience by personalizing the Website; (b) send information to you which we think may be of interest to you by post, email, or other means; and (c) send you marketing communications relating to our business including new products and special offers we think you will find valuable.

Sharing Personal Information

We will never sell your Personal Information to any third party. We may share your personal information with our third-party distributors on a need-to-know basis or with other third parties if this is necessary for the execution of the agreement and to comply with any legal obligation. With companies that process your data in our order, we conclude a processor agreement to ensure the same level of security and confidentiality of your data.

Reviewing, Correcting and Removing Your Personal Information

If you provide us with your Personal Information, you have the following rights with respect to that information:

  • To review the user information that you have supplied to us
  • To request that we correct any errors, outdated information, or omissions in user information that you have supplied to us
  • To request that your user information not be used to contact you
  • To request that your user information be removed from any solicitation list that we use
  • To request that your user information be deleted from our records

To exercise any of these rights, please contact us at DataPrivacy@transonic.com or by mail to Transonic Systems Inc. 34 Dutch Mill Rd, Ithaca NY 14850

To Unsubscribe From Our Communications

You may unsubscribe from our marketing communications by clicking on the "unsubscribe" link located on the bottom of our emails, or by sending us an email at DataPrivacy@transonic.com or by mail to Transonic Systems Inc. 34 Dutch Mill Rd, Ithaca NY 14850.


We have appropriate security measures in place in our physical and data facilities to protect against the misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you have the impression that your data is not properly secured or there are indications of misuse, please immediately contact Transonic via DataPrivacy@transonic.com.

Linked Sites

Please be advised that this website may contain links to third-party websites. The linked sites are not under the control of Transonic, and we are not responsible for the contents or privacy practices of any linked site or any link on a linked site.

Privacy Policy Questions

Questions about this privacy policy may be directed to:


Transonic Systems Inc. 
34 Dutch Mill Rd. 
Ithaca NY 14850 
+1 607-257-5300