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Privacy Policy

This Privacy Policy is designed to assist you in understanding how we, the Transonic® family of companies, collect, use and safeguard the personal information you provide us and to assist you in making informed decisions when using our site or our products and services. By using or accessing this website, you acknowledge and assent to the Privacy Policy set forth below. If you do not agree to this policy, please do not use this website.

Regarding EU General Data Protection Regulation (GDPR) law, Transonic is making every effort to ensure compliance for anyone interacting with our website or our products and services. Transonic is not a Data Controller nor a Data Processor pursuant to the definitions of the GDPR as Transonic does not process, disclose, or in any manner control the data collected and stored by our devices once they are out of our hands. Processing of the data collected during use of any Transonic Products (e.g., storing or exporting patient measurement data) should be controlled by the internal procedures and requirements of the customer’s institution. Every device sold by Transonic can be used without any identifying patient data entry and thus can easily comply with EU standards if the user simply logs patient information only in the patient’s personal chart, and not into the device. Users may also pseudonymize patient-sensitive data with Transonic devices by inputting Patient ID rather than Patient Name. If you have any questions on use of your device and the GDPR requirements, please contact Transonic Data Privacy at DataPrivacy@transonic.com

Changes to this Privacy Policy

We may update this Privacy Policy from time to time by posting a new version online. You should check this page periodically to review any changes.

Collection of Personal Information

If you browse the Transonic website, you may generally do so anonymously, without providing any personal information. However, there are cases in which we may ask you for personal data such as when downloading informational brochures or inquiring about our products. This request may include contact information, for example your name, e-mail address, company name, address, phone number, location data, information about your activities on our website, data about your surfing behavior across different websites, IP address, internet browser and device types, and other data that you actively provide (i.e. your reference number and information about invoices and device data for repair messages).

Transonic will never ask for or collect any information that would be considered sensitive, (such as ethnicity, race, personal history, political opinions, religions, genetic data, health data, or past criminal convictions) and as such, there is very low risk to users of the Transonic website of any data breach. The Transonic website is hosted by HubSpot and as such is subject to continual security testing, penetration testing and it is GDPR compliant; this is done to ensure that we provide you with a secure browsing experience.  

Transonic manuals are stored within a gated section of the website, meaning that you must enter your name, email address, and institution, in order to be granted access to this section of the website. On receiving your request for access, Transonic staff will verify that you are a customer of Transonic prior to granting your request access. If you wish to obtain a manual without providing personal information, you may contact Transonic at 1-607-257-5300 to request a hardcopy manual.

If you choose not to provide the information we request, you can still visit most of the Transonic website, but you may be unable to access certain options, offers, and services. In addition to providing the aforementioned information, we may retain the content of your email messages together with your email address and our responses, in case you choose to correspond further with us through email. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.

At any time, you may request a full report of data collected on you and request that all data be removed from our systems. Please contact DataPrivacy@Transonic.com for details.  

Why We Need Data

If you have provided your personal data to Transonic, Transonic will process it for the following purposes: 

  • To send our newsletter and / or advertising brochure
  • To inform you about changes to our services and products
  • To call or e-mail you if necessary to carry out our services
  • To deliver goods and services to you
  • To offer you the possibility to report faults and / or to be informed about faults
  • To analyze your behavior on the website in order to improve our website and to adapt our range of products and services to your preferences (for example to only send information about hemodialysis related products to hemodialysis providers and not to cardiothoracic surgeons).

How Long We Store Data

Transonic retains all customer data indefinitely (customers are those who have purchased products from Transonic) indefinitely so that we can reach out to provide needed necessary information such as product updates, recalls and field safety notifications. Regarding ‘Leads’ (people that have expressed interest and opted-in to communications from Transonic), Transonic will routinely purge leads (people that have opted-in to communications from Transonic) who have not interacted with our promotional material for 5 years. Anyone may opt out of communications at any time, and Transonic will ensure that all personal data collected is fully wiped on request. If you have any questions about this, you can email to DataPrivacy@transonic.com.

Information About Children

Our Website is not intended for or targeted at children under 13, and we do not knowingly or intentionally collect information about children under 13. If you believe that we have collected information about a child under 13, please contact us at DataPrivacy@transonic.com, so that we may delete the information.

Website Use Information

We use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web server. Cookies are not used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a Web server in the domain that issued the cookie to you.  The purpose of a cookie is to tell the Web server that you have returned to a specific page, thereby saving you time.

On your first visit to our website we have already informed you about these cookies and asked permission for their placement. See list of cookies here.

You can opt out of cookies by setting your internet browser so that it does not store cookies anymore. In addition, you can also delete all information previously saved via the settings of your browser.

We use Google Analytics to generate general statistics and to see how our website is used by the public.

In addition, we use the following two share plugin cookies.

  1. Facebook impressions
  2. Facebook connect

Use of Personal Information

We may use your Personal Information to: (a) improve your browsing experience by personalizing the Website; (b) send information to you which we think may be of interest to you by post, email, or other means; and (c) send you marketing communications relating to our business including new products and special offers we think you will find valuable.

Sharing Personal Information

We will never sell your Personal Information to any third party. We may share your personal information with our third-party distributors on a need-to-know basis or with other third parties if it becomes necessary for the execution of this agreement or to comply with any legal obligation. With companies that process your data in our stead, we conclude a processor agreement to ensure the same level of security and confidentiality of your data.

Reviewing, Correcting and Removing Your Personal Information

If you provide us with your Personal Information, you have the following rights with respect to that information:

  • To review the user information that you have supplied to us
  • To request that we correct any errors, outdated information, or omissions in user information that you have supplied to us
  • To request that your user information not be used to contact you
  • To request that your user information be removed from any solicitation list that we use
  • To request that your user information be deleted from our records

To exercise any of these rights, please contact us at DataPrivacy@transonic.com or by mail to Transonic Systems Inc. 34 Dutch Mill Rd, Ithaca NY 14850

To Unsubscribe From Our Communications

You may unsubscribe from our marketing communications by clicking on the "unsubscribe" link located on the bottom of our emails, or by sending us an email at DataPrivacy@transonic.com or by mail to Transonic Systems Inc. 34 Dutch Mill Rd, Ithaca NY 14850.

Security

We have appropriate security measures in place in our physical and data facilities to protect against misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you have the impression that your data is not properly secured or there are indications of misuse, please immediately contact Transonic via DataPrivacy@transonic.com.

Linked Sites

Please be advised that this website may contain links to third-party websites. The linked sites are not under the control of Transonic, and we are not responsible for the contents or privacy practices of any linked site or any link on a linked site.

Privacy Policy Questions

Questions about this privacy policy may be directed to:

DataPrivacy@transonic.com

Transonic Systems Inc. 
34 Dutch Mill Rd. 
Ithaca NY 14850 
+1 607-257-5300

EU GDPR Article 27 representative and EU specific questions can be directed to:

DataPrivacy@transonic.com

Transonic Europe B.V.
Business Park Stein 205
6181 MB Elsloo
The Netherlands
+31 (0) 43 407 7200

UK Representative:

VeraSafe United Kingdom Ltd.
37 Albert Embankment
London SE1 7TL
United Kingdom

Inquires can be made directly to VeraSafe United Kingdom Ltd here.